12.05.11
Michael Szyliowicz

One of the big news items in beverages over the last year has been the introduction of the Coca-Cola Freestyle machine. This soft drink machine creates variations and flavors of many of the different Coke brands, with over 100 different choices and literally thousands of drink combinations. The dispenser allows consumers to mix and match and customize their beverage experience, and equipped with a touch screen, the consumer can choose which variety they prefer.

Coca-Cola, Fanta, Sprite, Iced tea and energy drinks are all available, along with other Coke brands. If choosing Coke, then a sub menu appears with the different flavors available. Options include Regular Coke, Cherry Coke, Lime Coke, Raspberry Coke, and Vanilla Coke. To receive the drink, place your cup below the dispenser and hold the button for the flavor you desire. To stop dispensing, simply lift off the button, and to add another flavor, press the appropriate icon.

I created a Cherry Lime Coke with a splash of Vanilla.

According to operators, the Freestyle machine has generated additional beverage sales—which is no surprise, given how consumers have become accustomed to mass customization of their beverages in coffee shops. No longer is a plain latte a drink of choice; instead, the tall, two pump, extra hot soy latte is a more common order...

04.02.11
Michael Szyliowicz

The key to successfully selling premium drinks is thinking through the entire cup. How will you make it? What size should it be? What's the right price point, and - the last, most important visual cue - how will it be garnished?

I recently met with a customer regarding a unique hot chocolate drink they are launching. We talked about the different kinds of chocolate that will give the drink its flavor, what kind of whipped cream (scented with vanilla) will be put on top, and how many cocoa nibs to sprinkle on the finished concoction. Often the smallest detail can enhance the outcome of a new beverage launch, and this particular drink will be successful due to the amount of the thought that has gone into making it not only taste great, but also look great. Can't wait to try this one, somebody pass the marshmallows!

Do you agree? Do even the most minor details affect the way you taste and drink a beverage? How do you like to top your hot chocolate?

12.07.10
Michael Szyliowicz

Chocolate's resurgence as a drink continues. On a recent trip to Santa Fe, I visited Kakawa, a small specialty chocolate shop that features an entire menu of flavored hot chocolates. Kakawa has about a dozen different chocolate sauces, all made in-house, that are used in different versions of the beverage and served in small, demitasse cups. The drink is rich and thick, so, as I mentioned in an earlier post, larger sizes are unnecessary. By combining chocolate with flavors like spicy pepper, orange, rosemary, vanilla, and other fruit and herb combinations, Kakawa serves drinking chocolate with an interesting twist. The rich, thick hot chocolate is an excellent treat that makes you slow down and enjoy what you are sipping. It’s a great change of pace, and I hope the idea catches on with other shops.